During our research, we follow ESOMAR standards. In most cases, we go even beyond these regarding quality.
How we conduct surveys ...
Repeat projects for our clients have put us where we are in the market. That means we are not content with the fact that our clients are highly satisfied – we always endeavour for them to be thrilled. Our customer satisfaction research has shown that 82% of our clients have implemented more than one research project with us. Most clients have appreciated the high-quality way in which we interpret the research results and offer marketing recommendations, thereby contributing to sales growth and greater competitiveness.
These results are achieved thanks to the high-quality and continuously innovating approaches that we bring to executing research. Following are the 7 basic steps in our work:
1.
We uphold standards and then go beyond them
2.
Good understanding of the market
Clients often praise us for quickly penetrating into the very essence of their markets. This doesn’t happen by chance, but rather through close communication with clients and our focus on their needs.
3.
Questionnaire design
Proper questionnaire design is a prerequisite for high-quality data. The time and professional experience spent in this work can be seen in the result.
4.
Reliable data collection
Clients often ask us how it is possible that we constantly achieve response rates of 80–95% and a completed questionnaire rate of 97%–99%.
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5.
Data analysis
In our studies, we don’t work only with simple “pre-established” analysis. You receive not just very interesting tables and graphs but also practical marketing recommendations.
6.
Study elaboration
We focus on thorough, clearly understandable, and accurate study elaboration. That’s why we are continuously improving our unique Easy & Precise methodology.
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7.
Excitement for work
We bring a passion to everything we do. Without our love for this work, our services would not be as they have been for these past 18 years.
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