Typical data
Let us mention one example of characteristic data. We examined decision-making processes among consumers for one client who is a seller of durable consumer goods (priced around EUR 900). This client is a market leader in both market share and awareness.
There are two relatively equal groups in this segment:
- Those who first choose a brand of goods and then seek someone who is selling it.
- Those who first visit a dealer, obtain advice, then choose a brand on that basis.
The result is typical, but nevertheless shocking. The client confidently has the largest market share among customers in the first group, but its market share is only half as large in the second group. Because of how its own as well as competing dealers work, it is losing out on considerable turnover.